CAN I CANCEL MY ORDER?
You can cancel the order within 12 hours, don‘t pay any fee, and we can refund full to you.
If you still want to cancel after 12 hours, we will charge a certain fee according to the progress of your order processing.
If we do not reply to your email in time, please wait patiently. We will process it according to the time you send the email.
Once the doll has been shipped and offered you the tracking number for the in-stocked doll or your custom doll has been finished yet, the order will not be canceled, please understand.
You must cancel your order within 24 hours of creating it
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at service@joydollz.com. If the address is wrong, we can correct this within 24 hours.
Before shipment, we will confirm with you the status of the goods and the shipping address. Please ensure that the information is correct. Otherwise, you will be liable for any losses incurred.
Order Change Or Cancellation
Order processing starts within 2 hours of receipt of your order in general, so please ensure your order is correct before you hit the submit button. If we have begun processing your order, and you still wish to cancel your order, Please abide by the following policies :
You can cancel the order within 12 hours, don’t pay any fee, and we can refund full to you.
If you still want to cancel after 12 hours, we will charge a certain fee 20% according to the progress of your order processing.
If we do not reply to your email in time, please wait patiently. We will process it according to the time you send the email.
Once the doll has been shipped and the tracking number for the in-stocked doll or your custom doll has been finished, the order will not be canceled, please understand.
Damages & Warranty
We do not offer refunds for any other reason other than a product damaged on arrival.
However, in the event, you receive a defective product, please feel free to contact us within 24 hours. It is important to include as much detail as possible including any images and videos, in which case email us at service@joydollz.com. We can then work to resolve the issue.So you must inspect it from head to toe before using on receipt of the doll. This is very important.
If the item is damaged due to improper use, you are not eligible for any return or exchange. You must have common sense and take care of the item to avoid any damage to the product.
We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.
Undeliverable Orders
Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 50% processing fee and no shipping refund will be issued.
The following conditions will be borne by the buyer:
1. If tariffs arise in the recipient's country, but the tariffs will be paid by the buyer.
2. Due to the buyer's delay in delivery or modify the address resulting from the cost of the buyer will bear this part of the cost.
3. Due to buyers for their own reasons halfway to cancel the order, or the goods returned, this part of the cost borne by the buyer.